We've compiled a list of questions that many customers have asked us in the past. We want to ensure that our customers know important information about choosing an energy provider. Please see our list of frequently asked questions below. For any questions that you can’t find an answer to, please feel free to contact us! One of our team members will happily assist you with any questions you have.

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Q: When will my switch/move in happen?

A: In your confirmation email you will receive the date of your self-selected switch date or move in date.

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Q: Is a credit check required to sign up?

A: Yes, Pioneer Energy will run a soft credit check that will NOT impact your credit score using Experian.

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Q: Will I have to pay a deposit?

A: Maybe. Depending on your credit score, we will assess if a deposit is required.

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Q: If I’m moving into a new place, how quickly can I get my electricity turned on?

A: That depends on what kind of move-in you choose:

Move In: You choose- At least 3 business, maximum of 45 calendar days

Priority Move In: 24-48 hours (will cost more than a typical move in request)

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Q: Who do I call if my power goes out?

A: You will need to contact your local utility. They are the company responsible for maintaining and repairing the wires, poles and equipment in your service area.

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Houston & Surrounding Areas

CenterPoint Energy        Local: 713.207.2222

Toll free: 800.332.7143

Texas New Mexico Power           Toll free: 888.332.7143

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Dallas/Fort Worth & Surrounding Areas

Oncor    Toll free: 888.313.4747

Texas New Mexico Power           Toll free: 888.332.7143

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South Texas

AEP        Toll free: 866.223.8508

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West Texas

AEP        Toll free: 866.223.8508

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Q: What’s energy deregulation?

Legislation has made it possible for customers in select states to have choice with their energy provider. That choice means they are not required to stick with the default utility company. This legislation made it possible to create new competition by eliminating monopolies that utility companies previously had. This has given companies like Pioneer Energy the ability to enter the market to generate new electricity savings opportunities for customers.

 

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